Free delivery to a relay point for orders over €59 (metropolitan France)
You’ve finished a natural stone bracelet, carefully assembled a personalized necklace, or made a pretty pair of earrings. However, after a few days or weeks of use, a bead falls off, a ring opens, or the chain breaks without warning.
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[message]Minimum two-year legal guarantee protection for goods sold in the European Union.
Consumers can claim their rights under the legal guarantee of conformity, for example if goods:
Sellers are liable for any lack of conformity which existed when the goods were delivered, and which becomes apparent within the legal guarantee period. Sellers in such a situation are required to offer:
Some countries have a longer legal guarantee period. For second-hand goods, a shorter period may apply, but not less than one year.
For more information on your rights in a specific country, scan the QR code below or ask the seller.
if you receive non-conforming goods:
This information is provided for guidance and is not legal advice. Your statutory rights may vary by country.
